Shipping policy

🌍 Voxellab Shipping Policy

📦 Worldwide Shipping

Voxellab proudly ships all products worldwide. Whether you're ordering 3D‑printed accessories, premium filaments, or custom parts, we ensure safe, reliable delivery to your doorstep—no matter where you live.

 

🚚 Processing Time

  • All orders are processed within 1–3 business days.
  • Custom or made‑to‑order 3D‑printed items may require additional production time, which will be noted on the product page.
  • Orders are not processed on weekends or holidays.

 

✈️ Shipping Methods & Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Canada

  • Standard Shipping: typically 2–7 business days
  • Expedited Shipping: typically 1–3 business days

United States

  • Standard Shipping: typically 3–10 business days
  • Tracked Expedited Shipping: typically 2–5 business days

Europe

  • International Standard Shipping: typically 7–15 business days

Asia

  • International Standard Shipping: typically 10–20 business days

Australia & New Zealand

  • International Standard Shipping: typically 10–20 business days

Rest of World

  • International Standard Shipping: typically 10–25 business days

These delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak seasons.


💰 Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination country
  • Package weight and size
  • Selected shipping method

We aim to offer the most affordable and reliable options available.

 

🌐 International Customs, Duties & Taxes

  • International orders may be subject to customs fees, import taxes, or duties.
  • These charges are not included in your order total and are the responsibility of the customer.
  • Voxellab is not responsible for delays caused by customs processing.

 

📦 Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

 

❗ Lost, Delayed, or Damaged Packages

  • Voxellab is not responsible for packages lost or delayed by the carrier.
  • If your package arrives damaged, contact us within 48 hours with photos so we can assist with a resolution.

 

📮 Incorrect Shipping Information

Please ensure your shipping address is accurate. Voxellab is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.