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Frequently asked questions

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of purchase. Items must be unused, unwashed, and in original packaging with all tags attached. Once we receive and inspect your return, we'll process your refund within 5-7 business days.

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We ship to three main zones:

Domestic (Canada): Fast and reliable shipping across Canada
US Cross-border (United States): Convenient shipping to all US states
International (26+ countries): We ship worldwide including UK, Australia, Japan, Singapore, and many other countries

Shipping costs and delivery times vary by zone and order weight. You'll see the exact shipping cost at checkout before you complete your purchase.

Delivery times depend on your location:

Domestic (Canada): 5-10 business days
US Cross-border: 7-14 business days
International: 10-21 business days

Once your order has shipped, you will receive an email with tracking information. Please note that delivery times may vary during peak seasons or due to customs clearance for international orders.

Shipping costs are calculated based on your location, order weight, and selected shipping method. We offer competitive rates for all three shipping zones. Check your cart at checkout to see the exact shipping cost for your order before you complete your purchase. We may offer free shipping promotions from time to time—follow us on social media to stay updated!

Once your order ships, you'll receive an email with a tracking number and a link to monitor your package in real-time. You can also log into your account on our website to view your order status and tracking information at any time. If you have any questions about your shipment, please don't hesitate to contact our customer service team.